As the advocate of the Customer within the Rolls-Royce organisation, the Senior Service Representative will build a strong relationship with the Customer, providing operational support to deliver the best solution to overcome any issues, and avoid disruptions through an awareness of the fleet providing prompt, proactive support driving outstanding levels of Customer Satisfaction.
The Senior Service Representative will provide support and inputs to all functions and services lines to deliver the Customer fleet and campaign plan, and update the organisation on how our products are performing in service, whilst striving to improve the Customer experience over the lifecycle. The Chief Service Representative will report to Customer Operations Managers and will support the operational request and escalations in region.